CUSTOMER SATISFACTION SURVEY

In order to better serve our customers, please take a few moments to fill out and return this survey.

Section 1 - Parts Department

1. How satisfied are you with the BusWest Parts Department?

Choose... Very Satisfied Satisfied Unsatisfied

2. Was your call answered in a reasonable amount of time? Choose... Yes No Not Sure

3. Were we knowledgeable about your inquiry? Choose... Yes No Not Sure

4. Were we able to help you with your parts purchase? Choose... Yes No Not Sure

5. What can the BusWest parts department do to better serve you?

Section 2 - Service Department

1. Was your call answered in a reasonable amount of time? Choose... Yes No Not Sure

2. Was your service request or issue taken care of to your satisfaction? Choose... Yes No Not Sure

3. Did the BusWest service department do all they could to help you? Choose... Yes No Not Sure

4. Did BusWest service department keep you updated as to the status of your service repair issue? Choose... Yes No Not Sure

5. What can the BusWest service department do to better serve you?

Section 3 - New & Used Bus Purchase

1. How satisfied are you with your new bus purchase? Choose... Very Satisfied Satisfied Unsatisfied

2. How satisfied are you with the service you received before and after the delivery of your purchase? Choose... Very Satisfied Satisfied Unsatisfied

3. Did the bus meet your specifications and your expectations? Choose... Yes No Not Sure

4. Was contact information for BusWest provided to you? (Service, parts and warranty contacts) Choose... Yes No Not Sure

5. Would you recommend our company and/or our products to others? Choose... Yes No Not Sure

6. How likely are you to purchase from BusWest again? Choose... Very Likely Somewhat Likely Not Likely

7. Please describe the condition and cleanliness of your bus or buses upon delivery?

8. Please tell us what, if anything, BusWest could do to improve the purchasing experience?

9. Additional Comments?

Customer Information

Customer Name

Email

Phone